The runbook identifies source intake, brief creation, claims review, image preparation, page validation, approval, account selection, scheduling, provider or manual publication, response, attribution, correction, and retirement. For each step, name the owner, required evidence, expected output, timeout, retry behavior, and escalation. Include what the operator should see when the path is healthy.
Refusal paths deserve equal detail. Show how the system responds to stale claims, missing consent, unavailable destinations, revoked credentials, duplicate requests, provider limits, conflicting reviewers, and an unowned reply queue. A refusal should preserve enough context for resolution without leaking sensitive information into a broad operational log.