The existing process is a real alternative. It may be fragmented or slow, but the organization already understands some of its costs, controls, and failure patterns. Comparing a new option without documenting the baseline can turn novelty into assumed value. Measure the current path from question to source, analysis, decision, action, and refresh. Include human effort, delay, duplicated work, missed decisions, and the value of institutional knowledge that a transition could disrupt.
A reduced-scope option is also important. The company may improve its source register, decision cadence, or claims review without purchasing or building a broad system. It may use one monitoring source while retaining human synthesis. This option tests whether the problem is technology, operating discipline, or both. If a simpler intervention resolves the highest-cost failure, broader implementation may be unnecessary. If fragmentation persists, the baseline provides evidence for the next comparison.